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Fetish and Fantasy (1)
Home » FAQ

Frequently Asked Questions


  1. How long will it take to pack and ship my order?
  2. What payment methods do you accept?
  3. What happens if items are out of stock?
  4. What company name will appear on my credit card, as being the transaction name on my statement? SexAidCity.com or a different name?
  5. Will I be contacted after my order is placed?
  6. Can you please recommend a modestly priced vibrator that will hopefully let me experience an orgasm for the very first time!?
  7. How old do you have to be to buy sex toys?
  8. What will the package look like when it arrives?
  9. Do you have a printed catalogue that can be sent out by mail?
  10. I was wondering is it possible to get a refund on any items?
  11. How do I know my payment information is safe?
  12. Should I use a condom when I'm using vibrator? Or as long as I wash them after each use would it be fine without condom?
  13. Do I get a user name and password when I purchase something? Do I have to enter my address with each order?

  1. How long will it take to pack and ship my order?
    A. If you can add an item to your cart at SexAidCity.com and purchase it, then it means its in stock! We have dedicated warehouse staff who are waiting to pack the order the moment its confirmed. The only exception to this is public statutory holidays, when the order will be packed and shipped on the next working day.

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  2. What payment methods do you accept?
    We accept Visa, Mastercard, American Express and PayPal.

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  3. What happens if items are out of stock?
    It won't happen! Our warehouse stock system is tightly integrated with the website to ensure accurate stock levels. Our website won't allow you to order a product that's out of stock.

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  4. What company name will appear on my credit card, as being the transaction name on my statement? SexAidCity.com or a different name?
    The transaction will appear on your credit card statement as our parent company which owns multiple websites with no mention of SexAidCity at all. The name that appears is generic and is 'BidZmart '

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  5. Will I be contacted after my order is placed?
    If you provide an email address when ordering then one email will be sent providing an order confirmation after the order is completed. Another email will be sent the moment the order is being shipped from our warehouse. This would normally be the same day, or the next day if you are ordering at night time. We will not send any further emails unless the parcel is returned to us with address unknown, or we absolutely have to for, for example if there was a problem processing the order. Importantly, we will not send any further emails or make contact after your order is received. If you have requested anonimity your details including name information and emails addresses are wiped from our system at this point. If you provide a contact telephone number, we would only call this if absolutely neccesary, and would always email you first and wait 24 hours before trying to call you. If we had to call you (which is unlikely) we would never leave a message on a messagebank or with another person.

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  6. Can you please recommend a modestly priced vibrator that will hopefully let me experience an orgasm for the very first time!?
    . I would recommend a rabbit vibrator such as The Trinity Jack Rabbit Vibrator. It is a wonderful and fun vibrator that's loved by women around the world! With the soft jelly ears to stimulate the clit, the rotating pearls to stimulate the vaginal opening, and the 7 inches long, 1.5 inches wide shaft to fill her vagina this toy is sure to please just about any woman. Any woman who has not yet experienced a rabbit vibrator should really take the plunge. You may find it is enough to bring you to orgasm (especially with a high quality lubricant).

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  7. How old do you have to be to buy sex toys?
    You have to be 18 or older to place an order at SexAidCity.com.

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  8. What will the package look like when it arrives?
    All of our mail is posted to you in a completely discreet package just like all you other mail, so your privacy is completely protected. The products you order will be wrapped in cardboard for protection, then wrapped in bubble wrap. There is no way to feel the contents, and the warehouse is very careful to ensure there is absolutely no giveaway that the parcel contains adult products.

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  9. Do you have a printed catalogue that can be sent out by mail?
    Sorry, to keep our prices low we dont have a printed catalogue as such ... all our products are featured on the site!

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  10. I was wondering is it possible to get a refund on any items?
    Hi there, thanks for your enquiry... assuming they have been used then we normally cannot for obvious reasons because we cant return them or restock them. A bit like returning underwear. If of course the product is faulty we will gladly refund your purchase with an apology or replacement and a smile.

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  11. How do I know my payment information is safe?
    We use the same security settings on our payment options as the banks do for account information so you personal information is completely safe when making a purchase. {refer to security protection}

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  12. Should I use a condom when I'm using vibrator? Or as long as I wash them after each use would it be fine without condom?
    You don't need to use a condom with a vibrator it should just be cleaned before and after use with warm soapy water. In fact, if you buy a waterproof vibrator its obviously much easier to clean!

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  13. Do I get a user name and password when I purchase something? Do I have to enter my address with each order?
    We have deliberately made SexAidCity.com the most discreet way to purchase adult toys and products online . We know that some people like to be as discreet about their purchases as possible, we hold our customers privacy paramount. That is why you can place an order in two ways 1. Each time you make an order with us you can do just that. It means having to enter your details each time but by doing that it gives you peace of mind. It also means no trace is left in our system of your personal information - or address, once the order is shipped. Our system automatically deletes name, address, email and contact information from customers orders . 2. You can create an account if you wish and each time you wish to make a purchase login with your user name and password.

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